FAQS
Write to us with any questions you may have.
We will be happy to solve it as soon as possible!
HOW CAN I CONTACT YOU?
Through our contact number, or our e-mail, we will be pleased to assist you with a personalized treatment.
Customer service hours: 8:00 a.m. to 8:00 p.m.
- Telephone: +34 660240701 (Whatsapp)
- Email: info@foorter.com
If our lines are busy, we will get back to you as soon as possible.
SHIPPING COUNTRIES?
SHIPPING COSTS?
The shipping cost is free for all the Peninsula and Balearic Islands.
For the Canary Islands, the shipping cost is 5€.
For all other countries, the cost is automatically calculated and displayed before you complete your order.
Foorter points out the responsibility of payment by the buyer, belonging to countries not included in the EU, and therefore subject to possible customs charges, both in shipments and returns.
HOW CAN I CHECK THE STATUS OF MY ORDER?
As soon as your product leaves our warehouse, you will receive an email from our logistics company, with the information for tracking the shipment. You will receive another email every time the status of the shipment is updated, so you can get all the information in the most convenient way.
HOW CAN I REQUEST AN INVOICE?
You can request your invoice by sending an e-mail with your order number to the following address: info@foorter.com.
RETURNS?
I received a defective product: don't worry, if this happens we take care of everything, full shipping costs and product replacement. with a close customer service we guarantee time and form to adapt to you.
(the maximum period for you to claim your return due to product defect is 7 days).
Wrong product: don't worry, if this happens we take care of everything, full shipping costs, exchange of the wrong product for the purchased one or refund of the product. With a close customer service we guarantee time and form to adapt to you.
(the maximum time limit for you to claim your return or exchange for wrong product is 7 days).
If the reason for your return does not fall within these cases, please inquire about the return costs.
HOW TO SEND MY RETURN?
Very easy! We offer you the possibility to do it in two ways:
1. We give you the service of the logistics company we work with in two simple steps:
- We will send you an email to follow up on the pickup.
- The delivery person will come to your home or address you provide us with no need to do anything on your part, just make sure you pack the product with the complete kit, so that when the delivery person arrives, he only has to put the label on it and send it back.
2. You will be able to hire the logistics company that you consider convenient and make the complete process on your part to send it to us.
In case the buyer wants to return the product, it is necessary for customs controls, to keep in perfect condition, the initial invoice and include it to avoid restrictions.
RETURN COSTS?
Return costs are always borne by the customer. Once we have studied your case, we will proceed to the payment of the same if it is included among the justified cases.
Return due to manufacturing defect. After analyzing your product, in case the product is damaged or defective, we will proceed to credit the return cost and we will send you a new one free of charge.
In the event that we detect a misuse of the product, we will not pay the cost of return and we will offer you the repair, return of the product or the possibility of buying a new one.
DISCOUNT CODES?
Very simple, you can find the section to insert your discount code, following these steps:
- Add your product to the cart.
- When the minimized window opens at the top of the checkout process, you will easily find the box to add your discount code.
- You will see how your price is modified when you insert the code.
WHAT MATERIALS DO WE USE TO MAKE OUR GLASSES?
We work with first quality materials, with handmade details and finishes in Spain, a process that mixes the latest technology with the craftsmanship of a handmade product, all our metals are handmade made in Spain. All our metals are handmade in Spain. Our lenses are made of TAC polarized lenses, a quality lens to take care of your eyesight while you look Foorter style.
CAN I CHANGE/REPLACE SUNGLASS LENSES WITH PRESCRIPTION LENSES?
If you plan to get them prescription glasses, you can do it in the corresponding opticians in your town. Keep in mind that not all of them are prescription lenses. Due to their shape, size, geometry, assembly, etc., we are working to provide this service as soon as possible in as many opticians as possible.
HOW DO I KNOW IF THE PRODUCT I AM BUYING IS FOR MEN OR WOMEN?
Not all of our products are classified as unisex, as we prefer to respect the customer's choice and style in terms of gender and taste.
HOW DO I KNOW WHAT SIZE I NEED WHEN CHOOSING MY SUNGLASSES?
There is no ideal size since each person has a different physiognomy.
FORMS OF PAYMENT ACCEPTED?
You will be able to pay in the most convenient way for you, Foorter does not put any impediment. We accept Mastercard, Masterpass, Visa, Apple Pay, bank transfer, American Express.
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